Customer Harassment Policy and Notice / カスタマーハラスメント方針・お知らせ

Keibel Co., Ltd.

Basic Policy for Responding to Customer Harassment

1. Introduction

Under our core principle, "Realizing service infrastructure that allows all people around the world to experience the joy of Japanese go-karts," we sincerely respond to customer requests and work to provide safer, more reliable, and higher-satisfaction Tokyo go-kart tour experiences. We also consider the opinions and requests we receive from customers to be valuable opportunities for improving our services and quality.

At the same time, some customer demands and behavior include verbal abuse, threats, and violence that deny the dignity and personality of our employees and related personnel (collectively, "staff"). Such behavior is significantly unreasonable in light of social norms. It not only worsens the staff work environment but may also negatively affect our ability to provide safe and secure services.

By ensuring a safe work environment for employees, staff can perform their duties with confidence. We believe this also leads to better relationships with customers, and therefore we have established this "Basic Policy on Customer Harassment" at our company.

2. Business Overview and Characteristics

Our core business is an experience-based service in which participants rent small go-karts that can be driven on public roads and enjoy sightseeing while driving. In accordance with applicable laws, we provide guidance and instruction regarding possession of the ordinary driver's license or equivalent documents required for road use in Japan, conduct safety briefings, and run guided tours with lead vehicles through major sightseeing areas and cityscapes. We offer this new form of mobility entertainment to domestic and international visitors.

3. Expected Types of Customer Harassment

Given the nature of our business, the following types of customer harassment may occur:

• Excessive verbal abuse or intimidating behavior arising from dissatisfaction with tour content
• Excessive service demands when a tour is canceled or after the tour has ended
• Demands during pre-tour consultation for overly detailed explanations or repeated explanations over a long period of time
• Intimidating behavior accompanied by dissatisfaction regarding tour fees
• Verbal abuse or intimidation that denies the dignity and personality of staff

4. Definition of Customer Harassment at Our Company

We define customer harassment as "significant nuisance behavior by customers toward staff that harms the staff work environment."

Specifically, this includes conduct such as the following. These examples are illustrative only and are not exhaustive.

• Violent acts
• Abusive language, insults, slander, or defamation
• Intimidation or threats
• Denial of staff personality or discriminatory remarks
• Demands for prostration (dogeza)
• Prolonged restraint
• Forcing responses beyond socially acceptable limits
• Unjust or excessive demands lacking reasonable grounds
• Posting content on social media, etc., that damages the reputation of our company or staff, including personal information
• Sexual harassment toward staff, SOGI* harassment, other harassment, stalking behavior, and similar conduct

*SOGI is an acronym formed from the initials of sexual orientation and gender identity.

5. Response to Customer Harassment (Internal)

• When customer harassment occurs, we prioritize care for affected staff.
• We provide staff training on knowledge and response methods related to customer harassment.
• We maintain a consultation/help desk system and cooperation frameworks with police, lawyers, and other parties.

6. Response to Customer Harassment (External)

• In resolving issues, we will engage in rational and reasonable discussion. However, if we determine that conduct constitutes customer harassment, we may terminate our response and refuse further service.
• If conduct is judged malicious, we will respond firmly in coordination with police and external experts such as lawyers.

7. Continuous Improvement

This policy will be reviewed regularly and appropriately updated in response to social conditions and changes in our business environment. While maintaining healthy relationships with customers, we will strive to realize a workplace environment that protects staff safety and dignity.

Established on March 10, 2026

Keibel Co., Ltd. President and Representative Director, Kengo Okayasu

Notice on the Creation of the Customer Harassment Countermeasures Manual

1. Background of Manual Creation

Based on the Tokyo Customer Harassment Prevention Ordinance, which came into effect on April 1, 2025, we created a customer harassment countermeasures manual in order to establish a workplace environment where our officers, employees, and other staff can work with peace of mind.

2. Purpose of Manual Creation

"To provide a workplace environment where all employees and related personnel can perform their duties with peace of mind and with personal dignity, without being subjected to unreasonable demands, verbal abuse, or intimidating behavior from customers and others."

Based on this newly created manual, we will communicate our customer harassment measures both internally and externally and steadily put them into practice.

Date of Announcement: March 16, 2026

Keibel Co., Ltd.

President and Representative Director, Kengo Okayasu